How To Deal With Negative Comments on Facebook

One day, out in the blue - you're going to publish something, or do something, that final results in adverse feedback on Facebook. The question is, what are you going to accomplish about it? Today's article is all about dealing with aggravated, upset fans on your Facebook page, and keeping your social popularity intact. Finding The Root of the Problem You land on your Facebook page, and horror! Your fans are up in arms! What do you do? The very first thing, is determine the root trigger from the issue. Consider it or not 'trolls' still exist, although today it's referred to as 'raging' instead. Step 1 is to discover what you've done wrong. Is this an isolated incident? Who is this coming from? Why are they saying the elements they're saying? Establish if the slander is warranted, or if it's just someone raging your page. Turn The Problem Into a Solution By now you ought to have established whether this was an one-on-one kind deal, or if it involves numerous fans. Here's how you turn the difficulty into an opportunity to produce your firm seem good. 1) It's your fault. You've done a thing wrong! Instantly apologize for the person, or folks concerned. Then go a step further. Supply them something additional for free, as being a heartfelt apology. Folks love it when you make an effort. 2) It's partially your fault. But the fan is getting unreasonable and embarrassing. Apologize anyway, within the simple fact that the problem caused the fan so much distress. Then give them a free gift. Or two. 3) It's not your fault. Your fan is going nuts! Apologize on your Facebook page, and offer to clear up the matter through email. It's a lot more private and will prevent any additional 'live' feedback. Do not engage this fan publicly. 4) What's going on? Pure rage/trolling! Publish a brief article apologizing for your real fans, and explaining how the message was spam. Delete the post. Block and report the troll. Rules of Engagement Whatever you do, always respond. Whenever you don't respond, and your document is left full of damaging feedback, you're shooting yourself in the foot. Even if it's an extremely unpleasant experience, concerning a fan or customer you've had issue with, make the effort. Not for them, for your personal sake. Always respect your fan or client, even if they are completely unreasonable. The last thing you need to perform is rage at them, or begin a public fight. Be the larger person, and be polite. Don't remove all unfavorable posts. Use them as an opportunity to show your other fans that you just care about their concerns. Do this right, and you'll find that other fans usually come for your defense. What started as one thing really negative, can turn into probably the most write-up on your page! So hold your head, stay calm - and respond inside a professional manner. Social Media Marketing University (SMMU) is the brainchild of John Paul Souza, a serial entrepreneur who's held senior managerial positions at Banc America Capital Management Group and JP Morgan Chase. Serving marketing professionals, entrepreneurs and corporations, SMMU differentiates itself by offering hands-on training from hands-on experts who are actively applying their skills on real-world projects. SMMU was recently honored as one of the top 5 finalists by the leading blog site, Mashable, as one of the top provider of social media services (social media managers, social media statistics, etc. ) for businesses. The firm has earned the title of "most trusted social media firm" with over 900 unsolicited testimonials. For more information, please visit http://www.socialmediamarketinguniversity.com